Wolters Kluwer N.V.

Sales Business Retention Lead (M/F) page is loaded Sales Business Retention Lead (M/F) Apply locations GBR – London, Canada Square time type Full time posted on Posted Yesterday job requisition id R

Wolters Kluwer is a global leader in information services and solutions for professionals in the finance, tax and accounting, risk and compliance, health and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.

TeamMate is the world’s leading audit management software and is one of the solutions provided by Wolters Kluwer Financial Services. TeamMate has revolutionized the industry, empowering audit departments of all sizes to spend less time documenting and reviewing and more time providing value-added services. We are currently looking for a Sales Business Retention Lead to join our team.

Mission:

The Sales Business Retention Lead for TeamMate performs inside sales and retention activities related to the existing customer set. The primary responsibility of the Retention Associate is to secure the various product renewals, increase revenue through upselling and delivering on annual price increases. Also responsible for generating, uncovering and forwarding leads to the appropriate Sales channels. These functions are performed in a manner consistent with company established timelines and objectives.

Responsibilities:

• Handles renewal activity for accounts, being responsible for the renewal of the customer portfolio and the successful implementation of the annual price increase
• Connects the customer with the Sales Rep when new up-sell/cross-sell opportunities might appear
• Connects with Order Proces s management team to make sure the customers’ invoice needs are met
• Contributes to new product development that meets customer needs by identifying gaps where current products do not meet client requirements
• Manages and maintains Customer Data accurately, and under Wolters Kluwer Guidelines
• Manages and maintains customer records on the systems, specifically making sure customer records on the CRM are updated and correct
• Represents Wolters Kluwer by developing and maintaining comprehensive knowledge of TeamMate products, industry trends, and general business and financial acumen through various sources and initiative
• Learns the full line of the TeamMate Audit Management System solutions including features, benefits, pricing, intended use, value proposition, and competitive position in order to effectively serve clients
• Actively evaluates and explores new practices and tools to improve processes consistent with company guidelines and brings forward to management for implementation consideration
• Executes the sales process for TeamMate products and services by staying fully informed of the prescribed sales process
• Manages time and resources effectively to accomplish sales goals by planning for and scheduling all required sales activity
• Understand service agreement terms of each customer contract and ensure the work is completed and delivered to the customer on or before the deadline
• Develop strong relationships with all key decision-makers and influencers across each customer in your portfolio
• Uncover and mitigate any risk that threatens each customers’ growth, satisfaction, or renewal

Profile:

• Bachelor’s Degree in Business, Sales, Marketing, or related field; or, if no degree, 3 years retention, lead generation, or sales experience
• 3 years of account management/retention experience in software
• Strong computer literacy, experienced with Salesforce and MS Office Suite
• Experience making outbound phone calls to existing clients, identifying their needs quickly and then providing a value proposition
• Formalized sales training (i.e., Holden, Complex Sale, Solutions Selling, Miller Heiman, The Challenger Sales Module)
• Experience with CRM tools
• Experience w orking within a multi-division organization with various sales and marketing channels
• Previous w orking experience in or with products/services related to software industry preferred
• Understanding of enterprise and public sector relationships a plus

Other knowledge, skills, abilities or certifications:

• Excellent oral, written and interpersonal skills, including the ability to explain technical concepts in non-technical terms and ability to work well with sales Consultants
• Ability to create documentation that is complete and accurate
• Ability to work with others to learn about products and processes
• Ability to be proactive in asking questions and getting questions answered
• Able to prioritize and work on multiple projects simultaneously
• Attention to detail
• Strong customer service and sales skills
• Ability to organize and prioritize assignments
• Ability to work independently and as part of a team
• Proficiency with Microsoft Office Products (PowerPoint, Outlook, Excel, Word)
• Bilingual (English and/or French, Spanish, Arabic) is an asset

Travel requirements:

• Up to 5% annually to client conferences, customer or company events

About Us

Wolters Kluwer is a global provider of professional information, software solutions, and services for clinicians, nurses, accountants, lawyers, and tax, finance, audit, risk, compliance, and regulatory sectors.

For 180 years, Wolters Kluwer has been innovating the way professionals and businesses work. Our employees are at the cornerstone of bringing our vision to life.

O ur pursuit of excellence coupled with the pride we take in our work, enables our customers to solve their most critical problems.

At Wolters Kluwer we encourage you to be your unique self, bring your ideas to life, learn, develop, and thrive. We offer you a world of endless opportunities.

Join us and build a brighter future!

The Power of Purpose 0:00 / 1:32

Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. The company is headquartered in Alphen aan den Rijn, the Netherlands. Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices.

For more information about our solutions and organization, visit , follow us on Twitter , Facebook , and LinkedIn .

Equal Opportunity Employer

Wolters Kluwer and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status.

GDPR

Careers Privacy & Cookies

Wolters Kluwer (“we” or “us”) wants to inform you about the ways we process your personal information. In this Privacy & Cookie Notice we explain what personal information we collect, use and disclose. You’ll find details related to GDPR and other data privacy policies on our Careers Privacy & Cookies page.

Wolters Kluwer N.V.

Sales Business Retention Lead (M/F) page is loaded Sales Business Retention Lead (M/F) Apply locations GBR – London, Canada Square time type Full time posted on Posted Yesterday job requisition id R

Wolters Kluwer is a global leader in information services and solutions for professionals in the finance, tax and accounting, risk and compliance, health and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.

TeamMate is the world’s leading audit management software and is one of the solutions provided by Wolters Kluwer Financial Services. TeamMate has revolutionized the industry, empowering audit departments of all sizes to spend less time documenting and reviewing and more time providing value-added services. We are currently looking for a Sales Business Retention Lead to join our team.

Mission:

The Sales Business Retention Lead for TeamMate performs inside sales and retention activities related to the existing customer set. The primary responsibility of the Retention Associate is to secure the various product renewals, increase revenue through upselling and delivering on annual price increases. Also responsible for generating, uncovering and forwarding leads to the appropriate Sales channels. These functions are performed in a manner consistent with company established timelines and objectives.

Responsibilities:

• Handles renewal activity for accounts, being responsible for the renewal of the customer portfolio and the successful implementation of the annual price increase
• Connects the customer with the Sales Rep when new up-sell/cross-sell opportunities might appear
• Connects with Order Proces s management team to make sure the customers’ invoice needs are met
• Contributes to new product development that meets customer needs by identifying gaps where current products do not meet client requirements
• Manages and maintains Customer Data accurately, and under Wolters Kluwer Guidelines
• Manages and maintains customer records on the systems, specifically making sure customer records on the CRM are updated and correct
• Represents Wolters Kluwer by developing and maintaining comprehensive knowledge of TeamMate products, industry trends, and general business and financial acumen through various sources and initiative
• Learns the full line of the TeamMate Audit Management System solutions including features, benefits, pricing, intended use, value proposition, and competitive position in order to effectively serve clients
• Actively evaluates and explores new practices and tools to improve processes consistent with company guidelines and brings forward to management for implementation consideration
• Executes the sales process for TeamMate products and services by staying fully informed of the prescribed sales process
• Manages time and resources effectively to accomplish sales goals by planning for and scheduling all required sales activity
• Understand service agreement terms of each customer contract and ensure the work is completed and delivered to the customer on or before the deadline
• Develop strong relationships with all key decision-makers and influencers across each customer in your portfolio
• Uncover and mitigate any risk that threatens each customers’ growth, satisfaction, or renewal

Profile:

• Bachelor’s Degree in Business, Sales, Marketing, or related field; or, if no degree, 3 years retention, lead generation, or sales experience
• 3 years of account management/retention experience in software
• Strong computer literacy, experienced with Salesforce and MS Office Suite
• Experience making outbound phone calls to existing clients, identifying their needs quickly and then providing a value proposition
• Formalized sales training (i.e., Holden, Complex Sale, Solutions Selling, Miller Heiman, The Challenger Sales Module)
• Experience with CRM tools
• Experience w orking within a multi-division organization with various sales and marketing channels
• Previous w orking experience in or with products/services related to software industry preferred
• Understanding of enterprise and public sector relationships a plus

Other knowledge, skills, abilities or certifications:

• Excellent oral, written and interpersonal skills, including the ability to explain technical concepts in non-technical terms and ability to work well with sales Consultants
• Ability to create documentation that is complete and accurate
• Ability to work with others to learn about products and processes
• Ability to be proactive in asking questions and getting questions answered
• Able to prioritize and work on multiple projects simultaneously
• Attention to detail
• Strong customer service and sales skills
• Ability to organize and prioritize assignments
• Ability to work independently and as part of a team
• Proficiency with Microsoft Office Products (PowerPoint, Outlook, Excel, Word)
• Bilingual (English and/or French, Spanish, Arabic) is an asset

Travel requirements:

• Up to 5% annually to client conferences, customer or company events

About Us

Wolters Kluwer is a global provider of professional information, software solutions, and services for clinicians, nurses, accountants, lawyers, and tax, finance, audit, risk, compliance, and regulatory sectors.

For 180 years, Wolters Kluwer has been innovating the way professionals and businesses work. Our employees are at the cornerstone of bringing our vision to life.

O ur pursuit of excellence coupled with the pride we take in our work, enables our customers to solve their most critical problems.

At Wolters Kluwer we encourage you to be your unique self, bring your ideas to life, learn, develop, and thrive. We offer you a world of endless opportunities.

Join us and build a brighter future!

The Power of Purpose 0:00 / 1:32

Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. The company is headquartered in Alphen aan den Rijn, the Netherlands. Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices.

For more information about our solutions and organization, visit , follow us on Twitter , Facebook , and LinkedIn .

Equal Opportunity Employer

Wolters Kluwer and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status.

GDPR

Careers Privacy & Cookies

Wolters Kluwer (“we” or “us”) wants to inform you about the ways we process your personal information. In this Privacy & Cookie Notice we explain what personal information we collect, use and disclose. You’ll find details related to GDPR and other data privacy policies on our Careers Privacy & Cookies page.